Refund policy

Policies

Thank you for shopping with Lashed By Jalon. Please review our policy carefully before placing your order.

No Refunds or Exchanges

Due to the nature of our products, digital downloads, educational materials, classes, and mentorships, all sales are final. We do not offer refunds or exchanges unless you receive an incorrect item or a product with a verified manufacturing defect. 

Please review your order carefully before completing your purchase. Once an order has been placed, it cannot be canceled, modified, or returned. 

Digital Products

All digital products, including e-books, guides, templates, vendor lists, worksheets, downloadable resources, and online educational materials, are delivered electronically and are non-refundable, non-returnable, and non-exchangeable once purchased.

Incorrect Items or Defective Items

If you receive an incorrect item or believe your product has a manufacturing defect, please contact us within 48 hours of delivery by emailing lbjlashco@gmail.com with:

• Your order number
• Clear photos of the item(s) received
• A clear photo of the packing slip
• A description of the issue

After reviewing your claim, we will determine whether a replacement is appropriate.

Items that have been intentionally altered, opened, misused, or damaged after delivery are not eligible for replacement.

No claims will be accepted after 48 hours from the delivery date.

Right to Refuse Claims

Lashed By Jalon reserves the right to investigate all claims involving missing, incorrect, damaged, or lost merchandise. We may request photographs, shipping information, or additional documentation before approving any replacement, refund, or store credit.

Lashed By Jalon reserves the right to deny any claim that cannot be verified, does not comply with this policy, or is determined to be fraudulent, abusive, or inconsistent with the information provided.